GLOBAL STEP SOLUTION FOUNDATION ("Foundation", "we", "our", or "us") respects the privacy of visitors, members, volunteers, donors, beneficiaries, programme participants, and other individuals who interact with our organisation or website.
This Privacy Policy explains how we collect, receive, use, store, process, disclose, and protect personal information when you visit our website, contact us, apply for membership, register as a volunteer, make a donation, participate in our programmes, or otherwise interact with us.
We are committed to handling personal information responsibly, maintaining appropriate safeguards, and using information only for legitimate organisational, charitable, administrative, communication, and legal purposes.
By using our website or voluntarily providing personal information to us, you acknowledge this Privacy Policy, subject to any consent or other legal requirements applicable to the particular processing activity.
2. About Our Organisation
Organisation Name: GLOBAL STEP SOLUTION FOUNDATION
Address: Banarhat, P.O. Banarhat, District Jalpaiguri, West Bengal – 735202, India
Website: https://globalstepsolution.com
Our activities may include rural development, education, digital literacy, women empowerment, healthcare awareness, livelihood promotion, environmental protection, tree plantation, community welfare, disaster preparedness, and other charitable initiatives.
3. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Personal Identification Information
Full name
Date of birth, where necessary
Gender, where voluntarily provided and relevant to a programme
Photograph
Residential or correspondence address
Contact details, including mobile number and email address
B. Membership and Volunteer Information
Membership or volunteer application details
Member identification number, where applicable
Educational qualifications, skills, experience, and areas of interest
Assigned role, designation, team, or programme responsibilities
Emergency contact information, where necessary and voluntarily provided
C. Identity Verification Information
Where reasonably necessary and lawful, we may request limited identity information or documents to verify identity, prevent impersonation, administer membership, or satisfy applicable legal requirements.
We will endeavour to collect only the information necessary for the relevant purpose. Please do not submit sensitive identity documents unless requested through an appropriate and authorised channel.
D. Donation and Payment Information
We may collect information such as:
Donor name and contact details
Donation amount and date
Transaction reference or payment confirmation
Donation receipt details
Information necessary for accounting, auditing, and legal compliance
Payments may be processed through banks, payment gateways, or other authorised service providers. We generally do not need your payment PIN, OTP, online banking password, or complete card security details. You should never share these confidential credentials with us.
E. Beneficiary and Programme Information
Where necessary for a charitable programme, we may collect information relevant to registration, eligibility verification, service delivery, monitoring, and reporting.
Additional personal information, including sensitive information, will be requested only where necessary, lawful, and subject to appropriate safeguards and consent or another valid legal basis, as applicable.
F. Technical and Website Information
When you visit our website, certain technical information may be collected automatically by our hosting provider or other website services, depending on the tools enabled. This may include:
IP address
Browser type and version
Device and operating system information
Pages visited and approximate visit duration
Referral source
Website error and security logs
Cookie or similar technology identifiers, where enabled
The actual technical information collected depends on our website configuration and the services we use.
4. How We Collect Information
We may collect information through:
Membership and volunteer registration forms.
Contact forms, email, telephone, and other direct communications.
Donation forms and authorised payment channels.
Programme registration, surveys, and beneficiary applications.
Official events, community activities, and outreach programmes.
Documents voluntarily submitted for verification or administration.
Website hosting, security, analytics, and other technologies, where enabled.
Information lawfully provided by authorised partners or public sources, where necessary for a legitimate purpose.
We aim to provide appropriate information about the purpose of collection when personal information is requested.
5. How We Use Personal Information
We may use personal information for the following purposes:
Processing membership and volunteer applications.
Communicating with members, volunteers, donors, and beneficiaries.
Coordinating charitable activities and community welfare programmes.
Assessing eligibility for particular programmes or assistance.
Maintaining membership records and issuing authorised identification documents.
Recording donations and issuing receipts where applicable.
Managing accounts, audits, financial records, and reporting obligations.
Preventing fraud, impersonation, misuse of funds, and unauthorised activities.
Responding to enquiries, requests, complaints, and grievances.
Improving website functionality, accessibility, and security.
Meeting applicable legal, regulatory, and administrative requirements.
Protecting the rights, safety, and legitimate interests of the Foundation and the people it serves, where lawful.
We will not knowingly use personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by applicable law.
6. Legal Basis and Consent
We process personal information in accordance with applicable Indian laws and other legal requirements relevant to our activities.
Depending on the circumstances, processing may be based on consent, a lawful use permitted under applicable law, the need to provide a requested service, compliance with a legal obligation, or another recognised legal basis.
Where consent is required, we will seek it in an appropriate manner. You may withdraw consent where the applicable law provides that right. Withdrawal will not affect processing lawfully carried out before withdrawal and may affect our ability to provide certain services.
7. Sharing and Disclosure of Information
We do not sell personal information to third parties.
We may share limited personal information in the following circumstances, where lawful and necessary:
A. Authorised Internal Personnel
Information may be accessed by authorised management, staff, coordinators, or volunteers who need it to perform their assigned responsibilities.
B. Service Providers
We may share relevant information with service providers such as website hosting companies, IT support providers, communication services, payment processors, and record-management providers, subject to appropriate safeguards where required.
C. Project Partners and Funding Organisations
Where necessary for programme implementation, eligibility verification, monitoring, auditing, or reporting, we may share relevant information with authorised project partners, institutional funders, or implementing agencies. We will endeavour to limit such sharing to the information reasonably necessary for the relevant purpose.
D. Legal and Regulatory Authorities
Information may be disclosed where required by law, a valid legal process, a competent authority, or to address fraud, security risks, or other matters where disclosure is lawfully justified.
E. Protection of Rights and Safety
We may disclose information where reasonably necessary and lawful to protect individuals, investigate suspected wrongdoing, or safeguard the Foundation's rights and legitimate interests.
We do not authorise third parties receiving information from us to use it for unrelated purposes merely because it has been shared with them.
8. Donations and Payment Security
Donations and other payments should be made only through officially authorised payment channels.
Where an external payment gateway or financial institution processes a transaction, its own privacy and security policies may also apply.
We may retain transaction references, donation details, receipts, and accounting records to maintain financial transparency and comply with legal requirements.
We do not request passwords, OTPs, UPI PINs, or online banking credentials through ordinary email, telephone, or website contact forms.
If you suspect a fraudulent payment request or unauthorised use of your payment information, please contact your bank or payment provider promptly and notify the Foundation through its official contact details.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies, depending on its configuration, to support essential functions, maintain security, remember preferences, understand website usage, or improve performance.
Where non-essential cookies or similar technologies require consent, we will seek consent as required by applicable law.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some website features.
If analytics, advertising, embedded content, or other third-party technologies are enabled on our website, their data practices may also apply. The Foundation will endeavour to disclose relevant practices where appropriate.
10. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, audit, dispute-resolution, and record-retention requirements.
Retention periods may vary depending on the type of information and the relevant activity.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal retention obligations and legitimate recordkeeping requirements.
Some records, such as financial transactions or official organisational documents, may need to be retained for longer periods where required by law.
11. Data Security
We take reasonable measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on our systems and available resources, these measures may include access controls, restricted permissions, secure account practices, system updates, backups, and appropriate handling of physical and electronic records.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and address security concerns appropriately.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
12. Your Privacy Rights
Subject to applicable law and the circumstances of processing, you may have the right to:
Request information about the personal data we process about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing relies on consent.
Raise a grievance regarding the handling of your personal information.
Exercise other rights available under applicable law.
Certain information may need to be retained where required by law or necessary for legitimate recordkeeping, dispute resolution, or other lawful purposes.
To exercise a relevant right, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to a request.
13. Children's Privacy
Our activities may include programmes intended to benefit children. We recognise the importance of protecting children's privacy and personal information.
Where personal information relating to a child is required for a programme, we will seek appropriate parent or lawful guardian involvement and comply with applicable legal requirements, including requirements concerning consent and children's data where applicable.
We do not knowingly collect children's personal information through our website for unrelated purposes. Parents or lawful guardians who have concerns about information collected in connection with a child may contact us.
14. Photographs, Videos and Publicity
Photographs, videos, testimonials, and stories may be collected during authorised events, community activities, or programmes for documentation, monitoring, reporting, and communication.
Where identifiable individuals are featured in publicity or promotional materials, we will seek appropriate permission or comply with another lawful basis as required by applicable law.
We will take particular care when handling photographs and personal information involving children, vulnerable individuals, or sensitive circumstances.
You may contact us if you have a concern about the use of your photograph or personal information. We will review the request in accordance with applicable law and the circumstances involved.
15. Third-Party Websites and External Links
Our website may contain links to government portals, partner organisations, payment providers, social media platforms, or other external websites.
We do not control the privacy practices, security, or content of independent third-party websites. Visiting an external website is subject to that website's own terms and privacy policy.
We encourage users to review the relevant privacy notices before submitting personal information to third parties.
16. International Data Transfers
Our service providers or technical infrastructure may, depending on the services configured, process or store information in locations outside your state or country.
Where international transfers occur, the Foundation will take steps required by applicable law and appropriate to the circumstances. We do not claim that all information is necessarily stored exclusively in India unless that arrangement has been verified.
17. Data Relating to Members and Volunteers
Members and volunteers are responsible for providing accurate information and notifying the Foundation of relevant changes.
They must not access, copy, download, disclose, or use beneficiary, donor, member, or organisational records beyond their authorised responsibilities.
Access to personal information should be limited to legitimate work requirements. Any suspected loss, unauthorised disclosure, or misuse of personal information should be reported promptly to the authorised management.
18. Data Relating to Beneficiaries
The Foundation aims to respect the dignity, privacy, and confidentiality of individuals and communities receiving support.
Information about a beneficiary's circumstances will be used only for legitimate programme delivery, eligibility assessment, monitoring, reporting, safeguarding, or other lawful purposes.
We will endeavour to avoid unnecessary disclosure of sensitive beneficiary information in public reports, photographs, fundraising materials, or other communications.
Where information must be shared with a funder, project partner, or authority, we will seek to limit disclosure to what is necessary and lawful.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, website technology, services, or applicable legal requirements.
The latest version will be published on our official website with its effective date or last-updated date.
Where required by law, we will provide notice or seek consent for material changes affecting personal information.
We encourage users to review this page periodically.
20. Grievances and Privacy Complaints
If you have questions, concerns, or complaints regarding the collection, use, sharing, storage, or protection of your personal information, you may contact the Foundation using the official contact details below.
Please include a description of your concern and relevant information that will help us identify the matter. Avoid sending passwords, OTPs, or unnecessary sensitive documents.
We will endeavour to acknowledge and address genuine privacy complaints within a reasonable period and in accordance with applicable legal requirements.
21. Contact Us
For privacy-related questions, requests, or complaints, please contact:
GLOBAL STEP SOLUTION FOUNDATION
Address: Banarhat, P.O. Banarhat, District Jalpaiguri, West Bengal – 735202, India
Website: https://globalstepsolution.com
22. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection and privacy requirements.
Nothing in this Privacy Policy is intended to restrict any right or remedy that cannot lawfully be restricted.
GLOBAL STEP SOLUTION FOUNDATION
Committed to Privacy, Transparency, Trust, and Inclusive Community Development.